FAQs
For Couture And Bridal wear:
1. browse the catalogue and click on the product you want
2. on the product details page click on “Send Enquiry”
3. write to us a small message and our team will respond to you as soon as possible. If you’re interested in multiple items, just make one inquiry. Please list all the garments you’re interested in within the message.
For Ready-To-Wear fashion:
1. browse the catalogue and click on the product you want
2. on the product details page select the size and color you prefer
3. click on “Add to Shopping Bag”
4. a summary window will open. Click on “View Shopping Bag and check out”
5. enter the delivery address and payment information
You can check and change the contents of your Shopping Bag at any time and you can pay with any major credit card (MasterCard, Visa, American Express), including taxes and shipping fees.
If you wish to modify or cancel your order, please contact our Customer Care team. We are happy to assist you with any request you may have.
Please see our Returns and Refunds policy for more information.
If you placed your order with your customer account, please log in then click on ‘My Orders’. You will then be able to follow the status of your order.
If you placed your order as a Guest, please track the progress of your delivery using the tracking number provided in the Order Confirmation email.
If you do not receive your package within 10 working days, please contact us here.
For more information on shipment and delivery, please see our Shipping policy.
Following validation, your order will be prepared within 24 to 48 hours. Each order is prepared at the Maison LESLEY workshop and is individually packed.
For more information on shipment and delivery, please see our Shipping policy.
All items have a size guide section in the product detail page.
Bridal and Couture products do not feature this item as they are custom-made.
If you need additional help, our Fashion Advisors will be more than happy to confirm your size. You can reach out to them by clicking here.
When you make a purchase from Maison LESLEY or Mystiquerose, our expert tailors are at your disposal to make alternations by hand so that each items fits you perfectly.
Your garment is extremely delicate so please take it to a professional dry cleaner to ensure your item stays in good condition.
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